A healthy organisation

In order to achieve our corporate priorities, we aim to be financially self-sufficient and ensure the sustainability of our services. We want efficient and effective corporate services, such as IT, HR and finance, and optimal employee wellbeing.

A healthy organisation

Absence rate of employees
Succeeding
30 Jun 19
9.40
 
Succeeding
Avoidable contact - failure demand
Succeeding
30 Jun 19
31.60%
 
Succeeding
Channel shift - online usage
Succeeding
30 Jun 19
23.60%
 
Succeeding
Council on track to remain within General Fund budget
Succeeding
30 Jun 19
-£509,000.00
 
Succeeding
Customer satisfaction
Succeeding
30 Jun 19
78.10%
 
Succeeding
Percentage of output indicators that are on target
Needs Improvement
30 Jun 19
58.00%
 
Needs Improvement
Presence rate of employees (proportion of employees with 100% attendance)
Needs Improvement
30 Jun 19
61.70
 
Needs Improvement