% of customers satisfied with the planning development management service

Our goal
Actual
Target
Goal
Bigger values are best

In Q1, we surveyed 231 planning applicants or agents about their experience in dealing with us with a recent application. We received 31 complete responses. The survey questions cover how well customers felt the planning department communicated with them and how satisfied they were with the handling of their application. 90% of participants were satisfied or very satisfied with the service they received. Notably 93% of agents and 100% applicants who responded to the survey felt the council were helpful with their case.