Percentage of people reporting an increase in digital skills and confidence

Our goal
Actual
Target
Goal
Bigger values are best

The Digital Inclusion Action Plan has been updated for 2019/20, and can be found online on the Norwich City Council website. Key changes involve removing the explicit mention for Universal Credit digital support which now sits with Citizens Advice (although we are still supporting residents with applying for, and maintaining, their UC benefit if they present at a Digital Hub session). This quarter has seen the beginning of some interesting new partnerships, including with the Boundary Pub, Shelter and the Mens Shed (Pitt Stop café). We have awarded one Get Digital Grant this quarter, to the Norfolk Library and Information Service to run simple coding sessions for new learners and parents. We are continuing to pilot the Digital Stuff Hub loan scheme, which we will review later in the summer.