Percentage of respondents satisfied with the outcome of their ASB cases

Our goal
Actual
Target
Goal
Bigger values are best

The figure for the first quarter is just 37% and below target.  Work is in train to address the current issues in the ASB service.  Improvement can be achieved in relation to this target by improving communication and better managing customer expectations; as identified above. That said; some customers approach the council with an expected outcome which can be outside the remit or control of council services.  In such cases, the target has a limit in relation to satisfaction.