Results for this indicator are based on a local area survey sent via SMS text message to a representative spread by gender and council wards. The survey is sent to a mixture of residents and council tenants, however only the latter are included in these results. 46% of council tenants feel safe, in comparison to 47.5% of all respondents (including non-council residents) while results fluctuate quarter on quarter. Work will continue to analyse some of the service level performance measures for service delivery to help understand what may be driving the variation. The council remains committed to working cooperatively with police & other partners to address the issues arising from county lines activity in the city and better support Norwich residents to feel safe. The activity to implement the safer neighbourhoods initiative is now being implemented and evaluation will be built into the delivery from the outset to understand if it is positively impacting on residents feelings of safety.