Percentage of respondents satisfied with the service provided to deal with ASB

Our goal
Bigger values are best

The figure for the first quarter is just under 40% and below target.  Work is in train to address the current issues in the ASB service.  The commentary from customers largely focus on a lack of knowledge of case progress as a result of poor communication from officers.  Some residents' dissatisfaction is focussed on the amount of time it takes to resolve cases.  The service is currently achieving case closure within 80 days in 87% of cases - not far from the target of 90% - so work is required by officers to better manage customers' expectations.